Plans and channels · 4 min
AeroDesk plans, automatic texts and social channels: FAQ
AeroDesk AI is front-desk software for local service businesses. It brings AI phone reception, website chat, customer conversations and approved follow-ups into one workspace. Availability depends on setup, provider readiness and your plan.
What does AeroDesk Pro include?
Pro costs $499 USD per month plus $499 one-time activation. Each Stripe billing cycle includes 500 AI call minutes, 500 automatic text credits and 1,000 shared social AI replies. Callbacks consume normal call minutes. Website chat has separate fair-use safeguards.
How does the Usage Boost work?
Each optional $99 one-time Usage Boost adds 250 call minutes, 250 text credits and 500 social AI replies until the current billing-cycle reset. A business may purchase up to 3 Boosts in the same billing cycle. Unused Boost allowances expire at that reset. Boosts do not renew or carry forward, and there are no automatic overage charges.
Can clients write and send any text message?
No. SMS uses AeroDesk-controlled automatic workflows. Clients choose supported workflows, timing, sending hours and approved tone. Messages use business and customer details. One text credit represents one SMS segment; long messages and some characters can require more credits.
What counts as one social AI reply?
One social AI reply is one successfully delivered AI response to one customer turn. Instagram, Messenger and WhatsApp share the same allowance across every connected account. Incoming messages, manual Take Over replies, failed sends, provider retries and duplicate events do not use social AI credits.
Are Instagram, Messenger and WhatsApp live?
Social channels are coming soon and remain subject to provider readiness and separate activation. The planned account allowance is up to 3 Instagram professional accounts, 3 Facebook Pages and 1 WhatsApp number per business. All connected accounts share one social reply allowance and Unified Inbox.
What happens when an allowance runs out?
At 80%, the app warns you. At 100%, the affected paid automation pauses. Other available services, inbound conversation access and manual social takeover remain subject to their normal permissions and channel availability.
Can AeroDesk guarantee bookings or replace professional advice?
No. AI can make mistakes. Keep business details accurate, review important replies and use human handoff. AeroDesk is not an emergency service and does not guarantee bookings, revenue or regulatory compliance.
Where can I get product tips or support?
Find AeroDesk on Instagram at @aerodeskai for product tips and updates. Optional product emails are separate from billing and security emails. For account help, contact support@aerodeskai.com.