Troubleshooting · 7 min
Troubleshooting and contacting AeroDesk
Start with the exact feature status shown in AeroDesk. A local setting, browser permission, carrier configuration, pending provider review, or temporary outage can affect different features without taking down the whole account.
Calls are not reaching AeroDesk
Confirm that the AeroDesk number shows Calling ready. For an existing business number, verify that the carrier forwarding rule points to the saved private routing number.
Test from another phone, check business-hours routing, and confirm that the destination can receive calls. Do not publish the private forwarding number.
SMS is unavailable or pending
Calling may work before texting. Check the Messaging status and any requested business or campaign information. Do not repeatedly resubmit or create duplicate registrations.
If a customer opted out, do not retry the message through another automation. Ask support to review an unexpected status without sending private identity documents through normal email.
Email or Inbox replies are missing
Confirm that email forwarding is enabled for the correct business address and that the original message includes a customer reply address. Check spam or forwarding rules at the business email provider.
If a visitor is offline, AeroDesk needs a valid customer email to reply by Email. If neither chat nor email is available, the composer correctly disables Send.
Chatbot, booking, or phone app problems
For chatbot problems, verify the installation code, allowed website, published settings, and browser console. For bookings, open the saved link directly and confirm that it belongs to the correct business.
The phone app has Home, Inbox, Leads, Bookings, and More. Open Notifications from More to check this device's permission, quiet hours, sound settings, and internet connection. Some devices need home screen installation or restrict background notifications and vibration. Business settings, phone setup, billing, and agreements open in the web dashboard.
Contact support
Email support@aerodeskai.com with the business name, the affected feature, the approximate time, what you expected, and what happened. Add a screenshot when helpful.
Never email passwords, full payment card details, private login codes, or unrequested identity documents.